Your Privacy is Our Priority

1Introduction and Scope of This Policy

iroyal operates an online casino and sports betting platform that runs under international licensing. This Privacy Policy applies to all users who access the website, register an account, make deposits or withdrawals, contact the support team, or use any service offered by iroyal.

By registering an account or continuing to use the iroyal platform, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

iroyal reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to registered users via email or in-platform notifications. Continued use following such notification is considered acceptance of the amendments made.

2Personal Information We Collect

iroyal collects your personal information based on service requirements and compliance with international licensing regulations. The types of information collected include:

• Identity information: Full name, identification card number (MyKad), date of birth and nationality — required for the account verification process and compliance with KYC (Know Your Customer) requirements.
• Contact information: Email address, mobile phone number and mailing address that you provide during registration or profile updates.
• Financial information: Details of payment methods used, including e-wallets, bank account information for FPX purposes, and crypto wallet addresses for USDT, BTC or ETH.
• Platform usage data: Betting records, transaction history, game preferences, access logs, IP addresses and information about the device you use.
• Communication information: Records of live chat sessions, emails sent to the support team, and feedback you provide.

We do not collect information beyond what is required for platform operations and regulatory compliance. All data collection is carried out transparently and with your knowledge.

3Purpose of Using Personal Information

The information we collect is used solely for legitimate purposes in the context of delivering iroyal services to you. The main purposes for using that data are as follows:

• Processing new account registrations and verifying user identity in accordance with international licensing requirements.
• Facilitating safe deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Delivering bonuses, offers and information related to iroyal promotions, including a 100% welcome bonus of up to RM300 for eligible new users.
• Providing efficient customer service via live chat and email in Malay and English, available 24/7.
• Detecting and preventing fraud, money laundering and other activities that violate the platform's Terms & Conditions.
• Fulfilling reporting and compliance obligations under applicable international licensing requirements.
• Analysing platform usage patterns for the purpose of improving services and user experience.

iroyal does not use your personal information for any purpose other than those stated above without first obtaining your written consent.

4Sharing Information with Third Parties

iroyal respects your privacy and does not sell, rent or disclose your personal information to any third party for marketing or commercial purposes without your consent. However, in certain situations, iroyal may need to share your information with the following parties:

• Payment service providers: Transaction information is shared with e-wallet providers, banks and crypto platforms used to process your deposits and withdrawals.
• Game software providers: Data required to run game sessions and ensure betting integrity is shared with game operators that work with iroyal.
• Statutory authorities: iroyal will comply with any court orders, law enforcement requests or valid regulatory reporting requirements when required to do so.
• IT service partners: Technical infrastructure providers such as cloud computing services that are bound by strict confidentiality and data protection agreements.

Every third party that works with iroyal is required to comply with data protection standards equal to or higher than those we apply ourselves. iroyal is responsible for ensuring that such data sharing is carried out securely and in a controlled manner.

5Cookies and Tracking Technologies

The iroyal platform uses cookies and similar tracking technologies to improve user experience and ensure the platform's technical functions run smoothly. The cookies we use fall into several categories:

• Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you log out or close your browser.
• Preference cookies: Store your language preferences, display settings and game choices for convenience in future sessions.
• Analytics cookies: Help us understand website usage patterns for the purpose of technical improvements and platform content.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or usability of some parts of the iroyal platform.

6Data Security and Storage

iroyal implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, damage or improper disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and iroyal's servers.
• Firewall systems and network security monitoring that operate at all times.
• Internal access controls that ensure only authorised staff can access user data.
• Regular data backup procedures to prevent loss of information due to technical incidents.
• Regular security reviews by internal technical teams and qualified external parties.

Your personal data is stored for as long as necessary to fulfil the purposes of collection stated in this policy, or for as long as required by applicable laws or licensing requirements. Once the retention period ends, your data will be securely deleted or anonymised.

7Your Rights as a User

As a registered iroyal user, you have certain rights regarding your personal information. iroyal is committed to facilitating the exercise of these rights within a reasonable timeframe:

• Right to access: You have the right to obtain a copy of the personal information we hold about you.
• Right to rectification: If any information is inaccurate or outdated, you may request that a correction be made.
• Right to erasure: In certain circumstances, you have the right to request deletion of your information, subject to legal obligations that may require us to retain it.
• Right to restrict processing: You may request that iroyal restrict the processing of your data in situations where there is a dispute about the accuracy or relevance of that data.
• Right to object: You have the right to object to the use of your information for direct marketing purposes at any time.

To exercise any of the above rights, please contact the iroyal support team via live chat or email at [email protected]. Your request will be processed within a reasonable timeframe, subject to the required identity verification.

8Children's Privacy and Age Restrictions

The iroyal platform is strictly for individuals aged 21 and above. iroyal does not knowingly collect, store or process personal information from any individual under the age of 21. Our account registration process includes an age verification step to ensure compliance with this age requirement.

If iroyal discovers that personal information of an individual under the age of 21 has been collected without our knowledge, the account will be suspended immediately, the relevant information will be deleted, and any remaining funds will be returned in accordance with the established procedure.

If you discover someone under the age of 21 using the iroyal platform, please notify our support team immediately.

9Links to Other Websites

The iroyal platform may contain reference links to other websites for informational purposes. This Privacy Policy applies only to the iroyal platform itself. iroyal is not responsible for the privacy practices or content of linked websites.

You are advised to read the privacy policy of any other website you visit separately, as their privacy practices may differ from iroyal.

10Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how iroyal handles your personal information, please contact our team through the following channels:

• Live chat: Available 24/7 within the iroyal platform, with support in Bahasa Melayu and English.
• Support email: [email protected] — Our team will respond to your enquiry within a reasonable time.

iroyal takes every privacy complaint seriously. We are committed to investigating and addressing each issue raised in a transparent and fair manner.