Responsible Gambling with iroyal
Betting is entertainment — not a way to earn income. iroyal provides self-control tools, safe play guidance and ongoing support so every Malaysian player can enjoy a healthy and controlled playing experience.
How iroyal Protects Players
We believe every player deserves a safe playing experience. Here are the protection measures we have in place.
Configurable Deposit Limits
Players can set daily, weekly or monthly deposit limits through account settings. These limits help you control how much money is added to your iroyal account.
Temporary Playing Break
You can request a playing break — whether for 24 hours, a week or a month. During this period, you will not be able to log in or place any bets.
Permanent Self-Exclusion
For stronger protection, players can apply for permanent self-exclusion from the iroyal platform. This request is handled seriously and is not easily reversed.
Loss Limits
Set the maximum loss amount you are willing to accept in a day or a week. The iroyal system will block further bets once that limit is reached.
Session Time Reminders
Set a time limit for your playing session. iroyal will send a reminder when you are close to reaching that limit, helping you stay aware of how long you have been playing.
24/7 Customer Support
The iroyal support team is available at all times in Malay and English via live chat and email for any concerns related to responsible gambling.
Gambling is for Adults Aged 21 and Above Only
iroyal strictly enforces the set age limit. All players must be 21 years of age or older to register and play. We carry out age checks during the account verification process. If you suspect someone below this age is using the iroyal platform, please contact our support team immediately. Keeping young people away from gambling access is a shared responsibility.
Responsible Playing Tips
Healthy betting starts with self-awareness and good money management. Here are some practices iroyal recommends for all players.
- Set a budget you can afford to lose before you start playing, and stick to it even when you are winning.
- Treat money wagered as the cost of entertainment — not an investment or a source of income.
- Take regular breaks while playing. Do not chase losses by increasing your bets.
- Do not play when you are stressed, upset or under the influence of any substance.
- Balance your playing time with other activities such as family, hobbies and work.
- Keep a record of your betting history regularly to monitor your spending patterns.
Recognise the Signs of a Gambling Problem
Gambling problems can happen to anyone. Recognising the signs early helps you get help in time.
Signs to watch out for
- Feeling the need to bet with ever-larger sums of money to feel satisfied.
- Chasing losses — continuing to play in an attempt to win back money that was lost.
- Lying to family or friends about betting habits and the amount of money wagered.
- Using money meant for daily needs for betting purposes.
- Feeling restless or uneasy when not playing for a certain period of time.
- Betting causing problems in relationships, work or mental health.
If you or someone you know shows these signs, contact the iroyal support team or available professional help resources.
Use iroyal Self-Protection Tools
All these tools can be accessed through your account settings. Contact customer support if you need help activating them.
24-Hour Break
Pause account access for a full day. Suitable for players who need time to reconsider.
7 or 30-Day Break
Block account access for a week or a month to give yourself enough time to rest.
Permanent Self-Exclusion
This option closes your account permanently. The process requires verification and cannot be easily reversed.
Deposit & Loss Limits
Set the maximum deposit or loss amount allowed within a given time period.
Where to Get Professional Help
If you need support outside the iroyal platform, there are various help resources you can reach out to.
Mental Health Helpline
The Ministry of Health Malaysia provides counselling and mental health support services for the public. Visit the official MOH website for information on active helplines.
Gamblers Anonymous Malaysia
A peer support group for those struggling with gambling problems. Meetings are held confidentially and free of charge throughout Malaysia.
Private Counselling Services
Certified counsellors registered with the Malaysian Counsellors Board (LKM) can help you address gambling addiction issues on a more personal basis.
Government Hospitals
Government hospitals throughout Malaysia provide psychiatric and counselling services. Mental health units are available at major hospitals and can be referred through a doctor.
iroyal's Own Support
The iroyal support team is trained to handle concerns related to responsible gambling. Contact us via live chat or email at any time — we will not penalise or prevent you from getting help.
Online Educational Materials
A range of reading materials and self-assessment tests related to gambling problems are available online. Carry out an honest self-assessment as a first step toward change.
Enjoy iroyal Entertainment Responsibly
Use our self-control tools, stick to your set budget and remember — iroyal is for entertainment only. Explore our games with a clear head.
Gambling is for adults aged 21 and above only. Bet within your means.